Refund and Returns Policy

We will refund you using the same method which you used to pay.

 Every item on our marketplace is fulfilled through a climate controlled packaging facility. Processing time is normally within 1-4 business days not including weekends or holidays. Depending on an items inventory status it may require ordering from a distributor which can delay the fulfillment processing of your order. 

Please include a copy of the order paperwork which you receive from us, or at least a note of the order number, when you return the Product to allow us to identify your order.

 If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. Please inspect and document with photographs to assist in a speedy replacement process. Additionally we may require the return of unopened/damaged bottles. We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase.

Remember that you do not have the right to cancel a Contract in the circumstances  above and that your right to a refund may be reduced by us.

If for any reason an order that has been attempted delivered and then returned or declined by the buyer which includes orders that are a failed delivery attempt as result of adult signature not available or not claimed within the time allotted once the shipping carrier notifies you of the delivery a 35% restocking fee will apply along with the original shipping and return shipping charges.

As you are a consumer (that is to say that you enter this contract otherwise than in the course of your trade or business), we are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty or not as described. These legal rights are not affected by your right of return and refund  or anything else in these Terms. Advice about your legal rights is available (in the USA) from the Citizens Advice

Credit Card disputes and bank fraud are taken very seriously at Ultimate Liquor and will be prosecuted/investigated to the fullest extent of the law enforcement.  We have in-house retired investigators that work vigorously in all efforts to prosecute offenders.  Each visitor’s i.p. address, device information, mac address and other information is securely stored along with geographical location. A full screen video capture recording and playback of the entire purchase session is stored on our servers used for fraud prosecution.   This allows us to playback the entire session just as a person visually originally view the site on their device showing all page and mouse movements to law enforcement.  In some instances we will dispatch local authorities to the delivery address for further investigation.  “Friendly Fraud” such as chargebacks for delivered orders or orders that meet our terms of conditions and CANCELLATION/NO REFUND POLICY may be imposed legal fees by which will be automatically turned over to a collections service company.  For all chargeback inquiries that result in a violation of our terms and conditions or policies a $30.00 investigation fee will be imposed to the cardholder as part of the investigation response.  All orders placed thru the Ultmaite liquor Marketplace are bound by this policy and will be provided as defense to any chargeback or inquiry.   

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