Privacy Policy

Privacy & Security

Richglow Pty Ltd t/a Whiskey Broker Liquor Merchants, ABN 15 980 561 776 the operator of, and our related entities recognize the importance of privacy protection and comply with the National Privacy Principles set out in the Privacy Act 1988 (Cth) (“Act”). Some of the information you provide us as part of your dealings with us is “personal information” under the Act. This Privacy Policy sets out how we collect, use and disclose your personal information and applies to you unless you give us explicit consent to act otherwise.

What types of personal information do we collect?

The personal information we collect from you generally includes your name, address, telephone number/s and information required for order processing and payment for products and services provide by us through the website. We may also collect information from you concerning your preferred liquor type/s or for other related products or services provided on the website. How do we collect your personal information? We collect your personal information through a range of sources including the registration form you fill in if you join, information you provide over the telephone to a Customer Service team member and via surveys and questionnaires you complete. What happens if you don’t provide us with the information we require? If you don’t provide us with certain information, we may be unable to provide you the information, products or services you wish to buy or receive.

How do we use your personal information?

We will use your personal information for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without your prior consent, unless authorized or required by law. Generally, we will only use and disclose your personal information for the following purposes: To provide you with information you request about us, the products or services we offer through or special offers provided by third parties to our members through; To provide products or services you request from time to time; To process and obtain payment for any liquor or other products or services you order from; If necessary, to verify your identity or age (i.e. over 18); and To contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information. From time to time we may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximize the opportunities and benefits you can enjoy. We may also send you electronic messages updating you about products, services, offers and special offers. We will only send your electronic messages if you have consented to receive them or it can be inferred from your existing business or other relationship with, that there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify

Will we give your personal information to anyone else?

We currently use contractors to prepare and send mail-outs and deliver products. We will only disclose your personal information to those contractors or other third parties: To allow your orders to be processed and delivered to you; To provide you with marketing and other information about whiskey broker Liquor Merchants and and its own or related products and services; If you authorise us to do so; or If required or permitted by law.

Personal information security

We will take reasonable steps to ensure your personal information is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. We only permit our authorized personnel to access your personal information. The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorized access, use or modification of that information. The website may provide links or references to other 3rd party websites and resources. These websites and resources are not subject to this Privacy Policy. You should review the privacy policy of each 3rd party website and resource accessed via links from the website, and assess whether the policy of each website and resource is satisfactory to you before you use the website or resource.

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