Delivery & Shipping
We are committed to ensuring your liquor purchasing experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the supply of your order, please call us on (657) 234-8847.
To view how much your shipping costs will be for your purchase please follow through all the steps to check out once you reach the preview order page you will be able to see how much your shipping costs will be once you are satisfied with the costs you can proceed to completing your order, once again for any further assistance please feel free to contact us via phone or email
The following Terms & Conditions (Terms), together with our Privacy Policy and Website Terms & Conditions are the complete terms of a legal agreement between you and Richglow Pty Ltd t/a Whiskey Broker Merchants, ABN 15 980 561 776 in relation to your access to and use of the www.whiskeybrookers.com website and the supply of products and services ordered via that website. By ordering products or services from the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Buyers:
You may buy products supplied by us by completing the product order form available on our website, www.whiskeybrookers.com To buy liquor via our website, you must be at least 18 years of age and specify a delivery address. By placing an order, you confirm that you are at least 18 years of age. If buying liquor as a gift, the recipient must also be at least 18 years of age. You confirm that recipients of liquor you purchase via our website are at least 18 years of age. You must provide a valid and current form of ID confirming your age (such as a drivers licence, passport or proof of age card) at the time of delivery. If you are unable to produce appropriate ID confirming your age, the carrier will not supply the liquor to you. However, you will be responsible for our charges in arranging supply and delivery (and return to us, if necessary).
Special offers:
We may provide special offers in relation to our products and services from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to products or services ordered by you in accordance with these Terms before the date the special offer was terminated.
Prices:
Prices stated are in US dollars. Prices include delivery charges.
Payment:
The full payment for your order (including the product price and applicable delivery charges) is to be completed upon checkout via your preferred payment method or deducted from your credit card on completion of your order. Delivery will not commence until payment has been processed/validated.
We accept payment by PayPal Cash app Zelle Bitcoins Visa and MasterCard and Direct Bank Transfers. Credit card details are processed using SSL 256 bit encryption and are not stored by us.
Product availability:
All products are offered for sale subject to available stock. If a product is out of stock, we will contact you to offer a substitute product of at least equal quality. If you do not accept substitute liquor and your credit card has been charged for liquor that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.
Delivery:
We deliver worldwide, using USPS DHL FedEx. Delivery fees may apply. Please refer to our Home Page for Details. We endeavor to deliver liquor within 5-10 working days (working days are Monday to Friday excluding Public Holidays). For delivery addresses in Australian regional centers and outside metropolitan capital cities, allow at least 7-12 working days (working days are Monday to Friday excluding Public Holidays). In outlying or remote areas, delivery will take a little longer. Delivery times are also subject to availability of stock. Accordingly, we do not guarantee any specific delivery date.
To ensure delivery and tracking of your liquor, you must specify a delivery address where you will be available to sign for receipt upon delivery during normal business hours.
Liquor is normally delivered Monday to Friday between 9.00 am and 5.00 pm (excluding public holidays) to either business premises or a residence, as you nominate. Unless you have given us other instructions in relation to delivery when placing your order, if you are not present at the time of delivery or if for any reason the carrier cannot deliver to your specified delivery address, an “Article Awaiting” card will be left at the specified delivery address. The goods will then be automatically delivered to the nearest Post Office. Delivery to a Post Office is considered delivery to you for the purpose of these Terms. Goods will not be left at unattended premises without specific instructions from you when placing the order nor will they be left with persons under the age of 18 years (proof of age will be required). You are responsible for contacting the respective delivery Couriers within 7 days of the date of the ”Article Awaiting” Card. We are not responsible for goods that are left unattended at your request or that remain unclaimed or are not located as a result of you failing to contact the Couriers within the time specified above.
Breakages:
If you receive your order with one or more broken bottles, we will issue you a credit in the amount paid for the broken bottles or send replacement bottles at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk:
Risk of damage, loss or deterioration to products passes to you on delivery in accordance with these Terms. You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).
Title:
Products ordered by you remain our property until you paid in full.
Product warranties:
We warrant that products supplied by us via the www.whiskeybrookers.com website will be of merchantable quality when delivered. To the extent legally permitted, we expressly disclaim all other express, implied, statutory and other warranties, guarantees and representations. If applicable law prohibits the exclusion of any of the warranties referred to above, to the extent legally permitted, our liability for breach of any such warranties, conditions or representations and the warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected products or services or a refund of the costs of the products or services, at our discretion.
